ORDER PROCESSING

All orders are processed within 1–2 business days after payment is received.

SHIPPING TIMES

We currently ship exclusively within New Zealand.

• Estimated delivery time: 3–10 business days.
  
• In some cases, delivery may take longer due to carrier delays, holidays, or weather conditions.
  

ORDER TRACKING

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.

DAMAGED OR WRONG ITEMS

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 14 days of receiving your order. We will provide a replacement or refund.

QUESTIONS

For any questions about shipping or your order, feel free to reach us at info@mayazoeatelier.com.